Problem With My Order

The website won't accept my order - Please email us at or telephone +44 (0) 1761 231 320 and we will assist you.


Order is delayed – Please contact us by email or telephone, if you have not received an advisory email.


Problems after delivery

Carefully inspect the contents of your order upon receipt. Small items may have settled and may be hidden at the bottom of the box or package. If you find a problem, please contact us immediately. We want to resolve the situation as soon as possible.

  • Damaged items – Keep all packaging materials for our inspection.
  • Need to return the product? - Please read our returns policy and contact us  first, before sending the goods back.
  • Missing items – The item may have been out of stock or back ordered - please see the information on your invoice.
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